Welcome to Joy Travel & Tours Pte Ltd. By accessing or using our services (including bookings, consultations, and website interactions), you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Booking & Confirmation
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All travel bookings are subject to availability and confirmation.
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A booking is confirmed and eligible for use only after full or partial payment is received and acknowledged by us.
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It is your responsibility to ensure that all information provided (e.g., names, travel dates, contact details, passport particulars) is accurate at the time of booking.
2. Payment Terms
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Full payment must be made before the issuance of tickets, hotel vouchers, or other travel documents.
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Accepted payment methods include cash, bank transfer, and online payment (where applicable).
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Prices are quoted in SGD unless otherwise stated and are subject to change without notice due to currency fluctuation, fuel surcharges, and third-party pricing.
3. Cancellation & Refund Policy
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Cancellations must be made in writing.
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Refunds are subject to the cancellation policies of airlines, hotels, and other service providers.
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Administrative fees may apply. Refund processing may take up to 21 business days.
4. Visa Services
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We provide visa assistance, but the approval is at the sole discretion of the respective embassy or immigration authority.
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We are not liable for delays, rejections, or any losses due to visa issues.
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All visa-related documents provided must be truthful and complete.
5. Travel Insurance
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Travel insurance is strongly recommended.
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Joy Travel & Tours Pte Ltd is not responsible for losses arising from accidents, medical emergencies, flight cancellations, or lost baggage unless otherwise stated.
6. Liability Disclaimer
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We act as an agent for third-party suppliers (airlines, hotels, transport providers). We are not responsible for the acts, errors, or omissions of these suppliers.
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We are not liable for damages or losses due to natural disasters, war, delays, or other unforeseen events beyond our control.
7. Customer Responsibilities
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You must have valid travel documents, visas, and necessary vaccinations before traveling.
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It is your responsibility to comply with local laws, customs, and regulations of the destination country.
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You are expected to behave responsibly during your trip.
8. Changes by the Company
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Joy Travel & Tours Pte Ltd reserves the right to make changes to travel itineraries due to operational reasons or unforeseen circumstances.
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We may substitute hotels, flights, or tours with similar alternatives without prior notice.
9. Intellectual Property
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All content on our website and promotional materials, including logos, images, and text, is the property of Joy Travel & Tours Pte Ltd and may not be reproduced without permission.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Singapore.