At Joy Travel & Tours Pte Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us, whether through our website, email, phone, or in person.

1. Information We Collect

We may collect the following types of personal information:

• Full name

• Contact details (email, phone number, address)

• Passport and identification information

• Travel preferences and history

• Payment and billing information

• Emergency contact information

• Special requirements (e.g., dietary, accessibility)

We only collect information necessary to fulfill your travel-related requests and bookings.

2. How We Use Your Information

Your information is used to:

• Process travel bookings and reservations

• Provide visa support and documentation

• Communicate with you regarding itineraries, updates, and services

• Handle customer service inquiries and support

• Improve our services and offerings

• Comply with legal obligations

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share your data with:

• Airlines, hotels, and travel partners for booking purposes

• Visa processing authorities or embassies

• Payment processors (for secure transactions)

• Government agencies, when legally required

All third parties are bound to use your data solely for the intended purpose.

4. Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. Sensitive information is encrypted and stored securely, and only authorized personnel have access.

5. Data Retention

Your personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Withdraw consent or request data deletion

• Lodge a complaint with a data protection authority (where applicable)

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies to enhance user experience and track website usage statistics. You may disable cookies in your browser settings if preferred.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.